MITIE was awarded a substantial facilities management contract covering an estate of some 3,500 buildings with an annual value of approximately £150m. The contract was negotiated over a short period of time and mobilised in three months.
ACE was initially retained to assist the team with the negotiations of the service delivery specifications and the payment mechanism. This subsequently grew into supporting the team mobilise the contract, setting up the help desk systems, writing process charts for the obligations under the contract and training the incoming staff on how to operate the contract.
ACE was required to fully understand the intricacies of the contract obligations and interpret the systems and processes required to ensure compliance with the contract. Through our understanding of large complex contracts, we were able to ascertain the important obligations and build the appropriate process charts. From this, systems were put in place to manage the contract.
MITIE was able to have a clear understanding of the obligations so that the contract staff could easily relate to those obligations and manage the risks of the contract.