MITIE - Commercial support on UK wide outsourcing contract


MITIE Facilities Services


UK wide


Private sector - Commercial

Client Details:

MITIE was awarded a substantial facilities management contract covering an estate of some 3,500 buildings with an annual value of approximately £150m. The contract was negotiated over a short period of time and mobilised in three months.

The Challenge:

ACE was initially retained to assist the team with the negotiations of the service delivery specifications and the payment mechanism. This subsequently grew into supporting the team mobilise the contract, setting up the help desk systems, writing process charts for the obligations under the contract and training the incoming staff on how to operate the contract.

Our Approach / Solution:

ACE was required to fully understand the intricacies of the contract obligations and interpret the systems and processes required to ensure compliance with the contract. Through our understanding of large complex contracts, we were able to ascertain the important obligations and build the appropriate process charts. From this, systems were put in place to manage the contract.

The Results:

MITIE was able to have a clear understanding of the obligations so that the contract staff could easily relate to those obligations and manage the risks of the contract.

UK Address

ACE Project Solutions Ltd
71 Hazel Road 
GU16 6BA
+44 1252 268136

Barbados Address

ACE Project Solutions Ltd
Graeme Hall Park
Graeme Hall
Christ Church
+ 1 246 417 2353
+44 1737 457517
+ 1 246 827 1647 - Mobile
08:00 - 17:00 EST

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